Membership Officer

ICOM UK is looking for a highly organised, proactive and customer-focused Membership Officer to join the small and collaborative team.

The Role

The Membership Officer will be responsible for the day-to-day administration of membership, supporting and processing new applications, annual renewals, member enquiries, liaison with the Membership Department at ICOM in Paris, and maintaining accurate membership records across ICOM UK’s systems.

Working closely with the Membership & Administration Manager (freelance), the Membership Officer plays a key role in ensuring members receive a professional, responsive service while contributing to membership growth, retention and engagement through effective communications, administration, reporting, data analysis and continuous improvement of our membership processes.

Key Responsibilities

• Membership Administration
• Membership Data and Reporting
• Membership Communications
• Membership Systems and Continuous Improvement
• Finance Support

General Responsibilities

• Attend team meetings, Membership Committee meetings and Trustee meetings as required.
• Work in accordance with ICOM UK's values and policies.
• Promote equity, diversity and inclusion in all aspects of the role.
• Comply with Health and Safety legislation and organisational policies.
• Maintain confidentiality and comply with UK GDPR and Data Protection legislation.
• Contribute to a positive and collaborative working culture.
• Undertake continuing professional development.
• Carry out other duties commensurate with the level of the post as reasonably required.
• ICOM UK is a fully remote organisation. Staff are required to have access to basic computer equipment including a PC or laptop and good wi-fi to access the organisation’s Microsoft SharePoint site and associated Microsoft apps, including Teams. A home-working allowance will be paid to employed staff and any expenses incurred whilst performing the requirements of the role will be reimbursed in line with ICOM UK’s Staff Expenses Policy.

Experience & Knowledge

• Working in an administrative role.
• Maintaining accurate databases or CRM systems.
• Managing high levels of emails, enquiries and correspondence.
• Managing competing priorities and working independently.
• Experience using Microsoft Office software and apps, particularly Excel, SharePoint and Teams.
• Understanding and able to apply the principles of excellent customer service.
• Knowledge of office administration and organisational processes.
• Understanding of GDPR, data protection and confidentiality.

Skills

• Excellent organisational and administrative skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to prioritise and manage a varied workload.
• Strong customer service and relationship management skills.
• High level of digital literacy, including Microsoft 365, databases and CRM systems.
• Ability to work independently while contributing effectively as part of a small, remote team.
• Strong problem-solving skills and a proactive approach.

About ICOM UK

The International Council of Museums United Kingdom (ICOM UK) is the UK's professional membership body for the international museum community. As the UK National Committee of the International Council of Museums (ICOM), we connect museum professionals across the United Kingdom and its Overseas Territories with a global network of more than 60,000 members in over 120 countries.

We support our members through advocacy, professional development, international collaboration, bursaries and events, helping museums and museum professionals engage with global practice and debate.

ICOM UK is a registered charity governed by a Board of Trustees and delivered by a small, collaborative team of staff and freelancers.