Posted 18 Apr
Oregon Zoo

Food and Beverage Manager

Oregon, United States Full Time

Are you a manager with passion and experience for leading diverse food and beverage operations? Are you interested in managing food service in a setting which annually attracts 1.6 million visitors and is consistently recognized as one of Oregon's top attractions? If so, the Oregon Zoo has an exciting opportunity for you to consider.

The Food and Beverage Manager plans, organizes and supervises all food service and catering operations at the Zoo. This includes overseeing the regular daily operations of the food service areas, overseeing food service for Zoo events (including ZooLights and the Summer Concert series) and overseeing catered events (including corporate events and weddings). The person managing this unique and diverse portfolio will need to possess the ability to pivot, shift and maintain a focus for motivating staff to achieve a variety of service and financial goals. This position has four direct reports who oversee different aspects of the food operations, and up to 400 indirect reports during the busiest annual periods.

The Food and Beverage Manager oversees three restaurants, several food outlets, food carts, catering operations and events which generate more than $5.5 million of annual gross sales. The position oversees a team of supervisors as well as represented regular status and temporary status staff members. The manager is responsible for the quality, efficiency, cost control and revenue generation of all food service and catering operations, including program management and budget preparation. Supervision is received from the Guest Services Manager.

The Oregon Zoo is located in Portland, Oregon and home to more than 2,000 animals representing 279 species of amphibians, birds, fish, invertebrates and mammals. Owned and operated by Metro, the region's government, the Zoo welcomes more than 1.6 million visitors each year and enjoys widespread community support. It operates with an independent, enterprise-oriented annual budget of more than $42 million.

The Oregon Zoo has a reputation of leading groundbreaking research, participates in local and global conservation efforts and strives to exceed Association of Zoos and Aquariums animal welfare standards. The organization is also deeply committed to sustainability and conservation education. Thanks to a generous $125 million voter approved bond measure, the Zoo is transforming into a game changing leader in animal welfare, species and habitat conservation outcomes, innovative educational programming and green building practices. To learn more about the Oregon Zoo, visit

Essential Job Duties:

  • Oversees diverse staff members and is responsible for setting vision and expectations to accomplish established goals.
  • Develops, implements and supervises completion of short and long term work plans, including operational standards and quality controls; ensures compliance with established standards and policies.
  • Evaluates staff performance and maintains on-going feedback for maximum performance standards.
  • Works directly with guests, clients and staff to assure that products, services and relations exceed expectations and standards; negotiates, recommends and implements improvements and changes as needed.
  • Provides direction on daily food operations and catering events, including hours of operations, menus and pricing.
  • Sets catering sales goals, restaurant and food cart revenue goals, food quality and employee standards.
  • Directs, supervises and evaluates the food management team; hires, promotes, transfers and assigns work to managers; handles grievances and disciplinary actions.
  • Coordinates food service and catering activities with other Zoo and Metro departments as well as outside organizations, including Multnomah County, OLCC, City of Portland and neighborhood organizations, to optimize efforts and meet the needs of those who are served.
  • Monitors, directs and coordinates effective sanitation, cleanliness and organization efforts in food and beverage operating areas.
  • Creates, updates, and implements the Zoo's food safety plan.
  • Provides direction and oversight over contracting and purchasing activities; prepares scope of work and executes contracts for food products, supply purchases and professional services; approves food, supply and equipment purchases.
  • Responsible for program management of all software related to food and catering operations. This includes, but is not limited to, the Zoo's food inventory software, Micros (POS software) and EBMS (event management software).
  • Assures compliance with all applicable federal, state, local, Metro, department and division rules, policies and procedures.
  • Develops, recommends and maintains Food Services section of annual budget; monitors and evaluates sales forecasts, revenues and expenses to maintain profitability and performance to established budget; monitors budget compliance; prepares forecast, spending and budget reports as required.
  • Performs related duties as assigned.

Knowledge, skills and abilities

  • Knowledge of effective supervisory and management principles and practices.
  • Knowledge of budget methods, and project and records management.
  • Knowledge of legal requirements, regulations, laws and other authoritative standards applicable to food and beverage operations.
  • Ability to plan, coordinate, assign and evaluate the work of subordinate supervisors and other staff.
  • Ability to understand and execute oral and written instructions, policies and procedures.
  • Ability to analyze and evaluate operational effectiveness; develop and implement corrective actions.
  • Ability to independently resolve business and client issues and concerns.
  • Ability to establish and maintain effective working relationships with other employees, other organizations, culturally diverse audiences, customers, clients and the general public.
  • Ability to coordinate work activities for the food service and catering staff.
  • Ability to effectively oversee a sales team.
  • Ability to analyze and monitor profit and loss statements.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to continuously seek ways to improve efficiencies and service to the public.
  • Ability to embrace change and innovation when appropriate.
  • Ability to strategically weigh risks and benefits of actions, prior to taking action.
  • Ability to effectively and efficiently lead others.
  • Values diversity and sets an example for others.
  • Ability to fulfill Metro's employee values of public service, excellence, teamwork, respect, innovation and sustainability.

Working Conditions: Duties can be performed both indoors and outdoors. Employees in this series are exposed to inclement weather conditions, working with power equipment and sharp tools, and working around potentially toxic chemicals or other substances. Occasional pushing, pulling lifting and carrying of 10 to 500 pounds (with assistance) is required.

Online applications: Metro now accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, call 503-797-1570.

Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance please contact Human Resources (503) 797-1570.

Public Employees Retirement System (PERS): New employees will pay the employee portion of the PERS contribution.

Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Criminal background check: In order to protect the wellbeing of its employees, the public and agency assets, Metro may conduct criminal background checks on candidates selected for Metro positions. Criminal convictions do not necessarily preclude employment and will be considered on a case by case basis. A background check will only be conducted if you are selected as a finalist for a position. If selected as a finalist, you will be contacted by Human Resources prior to the initiation of a background check.

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law. Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.

An Equal Opportunity/Affirmative Action Employer

Additional Application Instructions

Application requirements: 1) Electronic application, 2) answers to supplemental questions, 3) resume and 4) cover letter describing your interest and experience as it relates to this position. At the Oregon Zoo, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive. Applications will be reviewed as they are received. Appointments are typically made at or near the beginning of the salary range.

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