Posted 15 Mar
The Metropolitan Museum of Art

Project Manager

New York, NY, United States Full Time


Under the direction of the Chief Member and Visitor Services Officer, the Project Manager role is responsible for leading the strategic initiatives for the integration of services and resources dedicated to revenue generation and the visitor experience.

This position works with internal and external stakeholders to ensure that projects have clear goals, action plans are in place, and progress is made on time and within budget. The Project Manager has a keen awareness of organizational culture and the ability to develop a philosophy of service among internal and external clients.

This role will partner with senior management, internal stakeholders, and other business partners to establish and execute growth plans while making recommendations to leadership.


-Develop and manage project plans for strategic initiatives that relate to the visitor experience and new/enhanced revenue streams.

-Help manage the integration of frontline departments by coordinating functional mergers, alignments, and efficiencies. Work with key business partners to ensure all tasks are properly identified and resourced, are on time, and within budget.

-Support the operational alignment of the current Visitor Services and Membership departments into a single functional unit. Ensure all revenue channels are positioned for growth, departmental resources appropriately allocated, and operational efficiencies are optimized.

-Ensure departmental technology initiatives are congruent across functional areas. Coordinate efforts to ensure maximum benefits to all stakeholders. Deter duplication of efforts through planning and foresight.

-Support the Museum’s transition from a siloed customer service model to a single service solution. Ensure all service points are adequately designed and prepared, staff appropriately allocated and trained, and management structures support the new model.

-Act as departmental representative in the capital project to improve the physical layout of the entrance halls. Work with department stakeholders to ensure all technical, operational, and staffing needs are understood and being met to optimize revenue and maximize efficiency.

-Advise senior management on opportunities, strengths, and areas of concern as they relate to strategic goals, project plans, resources, and deliverables.

-Work with business partners to ensure efforts are proceeding appropriately and identify when additional resources or support are required.

-Lead efforts to develop the policies, procedures, tools and training necessary for staff to be confident and empowered in their roles.

-Assist with budget preparation and projections.

-Other duties as assigned.


Experience and Skills:

-A minimum of 5-7 years leadership experience in a related management capacity.

-Ability to develop partnerships and influence decision making.

-Must have strong communication and presentation skills, as well as the ability to multi-task and problem solve complex matters.

-Creative, strategic thinker with proven project and program management experience.

-Knowledge of Agile process and project management software, such as Jira.

-Experience with ticketing and fundraising database software, such as Tessitura.

-Mature organizational skills and the ability to build consensus within cross-functional teams to deliver results.

Knowledge and Education:

-BA/BS, MBA/MA preferred.

-Experience with visitor or customer experience programs.

Additional Application Instructions

Please send your cover letter, resume, and salary history to with “Dept-Membership and Visitor Services, Project Manager” in the subject line.

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